Privacy Policy – Kloqride

Effective Date: 01-04-2025

Welcome to Kloqride ("we", "our", or "us"). Your privacy is important to us. This Privacy Policy describes how we collect, use, disclose, and protect your information when you use our mobile application and website www.kloqride.com (collectively, the "Service").

By accessing or using Kloqride, you agree to the practices described in this policy.

1. Information We Collect

We collect the following types of information to provide and improve our services:

a. Personal Information

  • Name

  • Phone number

  • Email address

  • Profile picture (optional)

  • Payment information (processed securely via third-party services)

b. Location Data

  • Real-time GPS data for accurate cab tracking and ride facilitation

  • Background location access (only when permitted)

c. Usage and Device Information

  • App usage patterns

  • Device details (e.g., model, OS, unique device identifiers)

  • Crash logs and performance diagnostics

d. Driver Details (For Registered Drivers)

  • Government-issued ID and driving license

  • Vehicle registration and insurance

  • Background check data

2. How We Use Your Information

We use the collected data to:

  • Enable ride booking and driver/passenger matching

  • Process payments and generate invoices

  • Provide real-time ride tracking and updates

  • Improve app functionality and user experience

  • Communicate with users (e.g., ride confirmations, support, promotions)

  • Ensure user safety and enforce our terms

  • Comply with legal obligations

3. Sharing Your Information

We may share your information under the following circumstances:

  • With Drivers/Riders: Limited information shared to complete rides (e.g., name, location)

  • With Service Providers: For hosting, payments, support, and analytics

  • With Legal Authorities: When required by law or in response to legal requests

  • In Business Transfers: In the event of a merger, acquisition, or asset sale

We do not sell your personal information to third parties.

4. Data Security

We use industry-standard security measures to protect your information, including:

  • Encryption during data transmission

  • Secure server storage

  • Regular audits and monitoring

However, no system can be guaranteed to be 100% secure. We encourage you to take steps to keep your account secure.

5. Your Rights & Choices

You have the right to:

  • Access and update your account information

  • Delete your account

  • Opt-out of promotional communications

  • Control location-sharing settings on your device

To exercise your rights or for any privacy-related queries, email us at [email protected].

6. Data Retention

We retain your personal data as long as necessary to:

  • Fulfill the purposes stated in this policy

  • Comply with legal and regulatory requirements

  • Resolve disputes and enforce agreements

7. Children’s Privacy

Kloqride is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

8. Third-Party Links & Services

Our app or website may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review their policies before interacting with them.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will:

  • Update the "Effective Date" at the top of this page

  • Notify you via the app or email for significant changes

Your continued use of Kloqride after updates means you accept the revised policy.

10. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy, feel free to contact us:

Kloqride
Website: www.kloqride.com
Email: [email protected]
Address: Kolkata, India